Ticket Triage

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About Ticket Triage

Monday morning on the service desk. Tickets drop into the queue and you route each one to the team that actually fixes it: Intune, Entra ID, Exchange, Network, or the classic turn it off and on again. Get it wrong and the ticket piles up in that lane. Five in one lane and the queue overflows.

Every ticket comes with a one-line explanation, so the shift report at the end tells you why a lost MFA phone is an Entra job and a stuck Enrollment Status Page is an Intune one.